SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of IronStarz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ironstarz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fresh fabric. Ideal for summer
Comfortable. The fabric is pleasant. Slightly short, but this is the style.
For a two-meter-old guy, 5HL is too wide, but the length is normal
Thank you
Arrived fast. Product same as announcement. Measure 1,81 height and 70kg, XL bought was great
I didn't like the model but they immediately accepted the return. The model is very wide, keep in mind when the purchase is made. The stems are the ones that correspond
In general, people, I put a five for quality, it's very even nothing. But the problem with the size. I think it's better to take your size. I have about S. but it seemed that they are small like all things from China. but it turned out that they are not. Ordered size L for height 160, and weight 70. They were too big. Cut wide, pants comfortable, take a better size your own. And the color of Navy turned out to be very blue (I thought it was Gray). And so everything is chic)
Everything is super)
Absolutely wonderful already is the second time you bought them and I love them
Great fit, super confortable, just like the pictures, material is not too thick but not too thin.
I liked the product is of fine fabric is comfortable and I looked good on the XL that would be M in chile, mido 1.72
178cm GB kg skinny long leg XL fit perfectly well! Sit a little short feeling dimensions up to no longer seemed glad with
Came quickly, according to the description are the same, On the growth of 180 took XL sat perfectly
The fabric is lightweight, ideal for summer, the size chart helps to choose size correctly and the model is as described
quality perfect! arrival fast! satisfaction guaranteed!
My height is 164, weight 53 kg, ordered L, but wide very, and maybe they should be), rather it was necessary to order, and so without complaints, I did not need't the material is some kind of cotton, matte, black. Threads do not stick out, there is no smell. Came to St. Petersburg for about 10 days. with the store did not communicate, chose by reviews
Perfect !! And super fast delivery Many thanks to the store. We will order from him again, highly recomend!
nice pants, quality is amazing, it's pretty comfortable, the fabric is dense, I like this one, really good
Is my 2nd time to order something (from Germany) via AliExpress and once again I must say, I am very positively surprised by the price-quality relation and the shipping speed here. Both times the items arrived before the estimated delivery dates and considering the low price this pants is absolutely fine, as far as I can say for now. I expected it to be much more plastic´ish, since the printing such bright colours on plain cotton is tricky. But yeah, so far it really looks like a nice product, let´s wait for the first wash lol
absolutely satisfied. I'm 1,93cm and ordered 4Xl navy. color looks astonishing good and the harem feels comfy.