SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of IronStarz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ironstarz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Logística rápida, gostei! Estou muito satisfeito com a qualidade destes quatro pares de luvas e a atitude do vendedor também é muito boa. Futuramente, irei comprá-los na sua casa.
Suitable high quality gloves, good shock and wear resistance.
It corresponds to the published. The gloves were received without damage. They haven't been tested yet (it's a gift for someone else). So far, everything is OK
The glove appears to be of good quality, now is to use to see durability. When ordered, order two s measurement above the measurement you gave in the table, in the table my size stayed in L, I ordered XL and it was still quite fair
I got here really fast, wow, I really like riding this glove has good shock resistance and good Palm wear. I recommend
Product good value, arrived with 15 days.
Ordered a second time. Malomerki. Quality is good.
Cool gloves take not the first time. But if Before M-Ka was perfect, this time a little too big.
We came earlier. On the middle female hand sat well. I took it for a gift.
Good material
Delivery delivered quickly. Gloves fire in its price category, comfortable and cute.
On the palm of pseudo-suede, synthetics are durable from above. Gloves are normal-but on the wrist are short cut. I like it longer. Soft pillows. On the edge of the palm is a dense siliconized patch.
Is good day cuff part length is short. If so and dimensions size please check cotton clip shows.
The goods are good, the store is mutny. ordered 20.08.2021 years. Received at the Post Office in Tula on 9.10.2021. Track number was not tracked. At first from the seller came an empty parcel with another track number that I did not order (inside lay a small advertisement) in the consequence of which a dispute was opened. After the opening of the dispute, a week later negotiations and evidence came the second parcel I waited for, with gloves. Gloves are not bad, they look like the quality of norms.
Price compared to the material may be different resistance also good looking and hand bar floor length with 8.5cm gloves fingers in a little long because in very good size. Tip (receipt for those) the AliExpress standard shipping with shipping and fast arrival. Especially to arrive because of the economic shipping with already item a misplaced.
exelente justo como lo pedí y muy bonitos y buen materia, llegó rápidamente
I arrive much earlier than expected in 15 days I arrive in mexico. Very good quality gloves I recommend.
Neatly sewn, soft, comfortable. Very short from the wrist. Have two pillows on the palm: soft at the base of the fingers, dense at the rib from the side of the pinky. Recommend!
The product is very good quality, surprised me.
Grandes guantes. El material, en apariencia, no difiere de los costosos en las tiendas fuera de línea. No hay olor, las costuras son uniformes, los hilos no sobresalen. Ajuste en tamaño, guiado por la cuadrícula de tamaño del vendedor. La operación le dirá sobre la calidad. El teléfono reacciona a los dedos. No me comuniqué con el vendedor. El envío se realizó el día del pedido.