SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of IronStarz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ironstarz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a great product. Excellent packaging. They are comfortable, pleasant and functional. There were delays in delivery in the country for ineptitude of the shipping company. Thanks to the store for your attention and communication.
Delivery 3 days to the door. all whole. Packing is above all praise. This is not a shame even to give. the equipment also pleased. While the purchase exceeded my expectations.
Came quickly, in less than 10 days. Everything works. You can hear the music. Under the water has not yet checked.
First impression was good. I only used it once in a pool and it sounds good. Serious sounds will slow down if you turn up the volume, but I guess it's a matter of not raising the volume too much and adjusting the team's position well.
Can't wait to take it apart, first look amazing, wear very stable will not drop, good sound quality
Easy to wear with cycle helmet; can be worn with the provided earplugs which will cut down on wind noise
Excellent, I 've been using them all the vacation, delighted, I 've already downloaded a lot of music (easy to use) and with the Bluetooth I 've had video conferencing. I 've swam every day and you hear excellent
The sound of course is different, but very pleased with the sound under water Swimming is a pleasure. Recommend!
It is OK for the price is a Good product, I recommend..
Great headphones. Swim is very convenient, the sound is excellent.
Loved the lightweight, study, comfortable design and ease of use. They paired easily to my android phone and the sound quality is amazing. I wondered why they included a set of foam earplugs since it's an out of ear headphone and then found when I tried them the deep lows and intricate nuance of the music improved remarkably. I would recommend these to everyone at this surprisingly reasonable price.