SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of IronStarz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ironstarz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
recibido con éxito, es muy bonito
The watch received. charged. pairing with the phone immediately. Tracking totally. We came quickly. Packed perfectly. Seller recommend
Watch store sent immediately, for which special thanks. The parcel came very quickly. Pairing the clock with the honor phone has passed without problems. The clock works well, the charge is held for a day with a small one. I took it as a gift, my wife is happy, I recommend it to the seller responsible.
everything is good
The charge is enough for one and a half days. The pressure does not measure exactly. In general, a thing for non-picky users.
bien
Very long chose a smart watch. I wanted them to be not very different from the usual ones, but the functionality was like a smart one. This watch is just gorgeous. Pressure and pulse are measured correctly. Externally very beautiful))) On the hand comfortable. Charging was enough for 1.5 days. Simply and without problems connected to the phone on Android. For the device for reducing the bracelet Special Thanks I'm happy with the purchase.
Excellent hours, came for a month through the delivery service. Thank you store.
Everything is exactly like in the description. Everything works. Gift satisfied
Recommend, very fast shipping. All OK.
as advertised. easy to setup and pair with phone, app, etc. I thought it came with an extra band but it didn't; other than that disappointment the product is worth the money.
Super thanks good looks
Same as publication, extremely good!
Amazing this watches! Fast delivery, top Shop! I am very happy with it!
Very nice watch is the second I buy too happy thank you
Very nice Smart Watch, all according to the description
Thank you. It's OK. My wife liked, and I like that she likes-this is the main thing. A birthday present was a success. Lowering the details of the shortcomings-a lot of shine. They look beautiful, but in different ways. The bracelet was close, although the model is not for thin hands. The choice is yours.
Very beautiful watch. Bracelet need insert Yourself and adjust. Comes with the device, like a watchmaker. You do it yourself. There is no need to go to the watchmaker and pay extra money to adjust the bracelet. Very quickly synchronized with the FFIT application. Everything is Russian. Thank you very much to the store.