SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of IronStarz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ironstarz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast delivery thanks to you stores
Matching the store's description is good and strong,
It came well packed, everything is whole, I hope that everything works, until all the settings are sorted out. For such money norms thing.
It's fine. Fast shipping.
The order came in 18 days. all the whole. in principle, the order is satisfied. cons there is no instruction in Russian language. Yes and the menu is not very much.
the item came in early and well protected.. I haven't used it yet but store recommend. more review to come
envio muy rápido,no lo probado ya que es para regalar pero se ve muy bien.
Very nice product. Everything is as described.Fast shipping and delivery
As always, the store sent the watch well wrapped. I 've already bought several so I recommend it. The battery lasts about 5 to 6 days. It is elegant and very practical
Large digital clock Watch very nice Seller highly recommended product perfect shipping Best Fast
Great store and a great product. Watch very elegant with a good finish, not the more complete, but the price, very worth it. Arrived with +- 20 days RJ.
It's just as seen in the pictures, connecting it to the cell phone is not complicated, looks good and meets expectations, just need to try it for a while and see how it behaves another important fact is shipping time, only 2 samanas.
Everything as in the description, 20 day yo Colombia. Nice product, fast shipping.
excelente producto y muy rápido la llega a Chile muy recomendable y muy buen producto se le agradece al proveedor
In this one, the screw-in and the replacement of the pulcera sharps are missing
Fast delivery. 12 days D Polish. Product nicely packed. Consistent with the description. Not yet tested, loading the. Perfect for a gift. Tracking package. Recommend
Really very beautiful. Still not tested in water. The delay was the fault of my country.
Work a lot of good Preporchvam
My best praise I am very satisfied very fast work gear fast deliver fast arrive my best praise 5 Star I will gladly sevenstars yield the have the verdien
Good watch. The metal strap is long so I'll have to shorten it. In general. Excellent.