SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of IronStarz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ironstarz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is good, the store is cool. After tests I will complement Feedback and add a photo. In the parcel of chevrons of Russia.
The jacket came, good quality. To the store Thank you very much, for the responsive, always answered questions. In this store, I ordered the goods, and I will still order. Thank you.
Very pleased with the purchase. Quality is super. A little long delivery is two months, but it's worth it. Seller recommend.
Have a collection of this model .. are great ..
Куртка потрясная На рост 165 и при весе 64, размер М соответствует. Перед выбором прочитал не мало отзывов. Оставляю теперь свой: берите и не пожалеете! На демисезонный период, под нателочку, самое то! После покупки посетил маг.Сплав, сравнил куртки. Разница в качестве не вилика, а переплачиваешь 2000рэ. Так что, рекомендую! Отдельно благодарю продавца за подарок - два патча с флагом РФ - весьма приятно!
As in the description. Like in the picture.
parfait ,tres belle qualité. arrivé en 10j
The quality of the jacket is good, the seams are even. The size approached, but I would add the sleeves to the length and length of the jacket too))
Just super and size and quality! Thanks for the gifts. Recommend! Only pluses +++++++++++++++++++
All is well, the order came on time, or even earlier for order! Ordered from this store pants earlier, there was a gift cap, and with a jacket there were two patches. The seller is responsive with understanding, very quickly replied and some where he made concessions. I'm happy with the purchase, I recommend, thank you!
I received the item without any problem. The sewing is also sturdy and there is no problem with the quality. However, compared to the same product I bought last year with a different color, I was concerned about the thinner fabric.
A good jacket, the quality is very decent. In minus 3 with thermal underwear is very comfortable. I'm happy with the purchase. The store put a couple of chevrons with tricolor as a gift.
Very good quality, fast delivery
Everything is fine order is clear
Quality very good price, perfect for fresh, but not for very cold (low zero), size fits description, mido 1' 74 and weight 70 kilos, use the M, I ordered the L and it's wide, but since I wear low-wrap clothes, it suits me well, Although the sleeves are too wide. It's a short piece, Slayer type. Raincoat for splashes and drifts, but with too much water I have my doubts, it's taken just over two weeks to arrive.
Weight 100 kg height 175 cm took 4 XL and was not mistaken. Before that, I took 3XL was small only on a T-shirt to dress, and under this you can wear a sweater. In all closed valves it works as a thermos very warm.
Everything is fine, thanks I recommend.
I order a similar jacket not for the first time, but it is in this one there are zippers armpits, the color is brighter than others. To the jacket a bonus of a couple of Velcro pads-took the child. The seams are stitched well, you can not see such that they will diverge or shaggy. Overall satisfied. In the last 4 jackets, this is the most successful in my opinion. Delivery to Minsk three weeks-if it's important to someone.
Jacket excellent wear XL took a couple of sizes more to wear with a thick jacket delivery fast store recommend
Everything is super, I recommend!
Looks great. Not sure how long will hold up
куртка вполне вписывается её стоимость. Весна осень идеально!
Товар получил! Большое Спасибо! Пришло быстро! У меня рост 190 см и вес 113 кг немного конечно по длине она каротковата! Наверно она может такая и должна быть по длине! Рукава в самый раз мне по длине! Сидит со свитором и кофтой хорошо! Чуть чуть бы по больше бы такую куртку и было очень отлично! Куртка сама тонкая! На весну если только! И осенью тоже можно! Но чтобы было потеплее! Качество очень хорошее мне очень понравилось! Рекомендую! 5+++++
Jacket good, arrived exactly a month, there are no reproach for quality, fully fits the description. There is one minor trifle, cuff fixers made of rather hard plastic (photo), but this does not spoil the overall good impression. My data: 183/85 normal physique, XXL size fits perfectly. And the store works perfectly, I have purchased a variety of clothes from this store and I am very pleased, I can confidently recommend.
All as in the description. FLI is thin. On my height 172 and weight 73 sleeves just along the length of the norms, but the sleeves and waist are wide!