SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of IronStarz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ironstarz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bracelet is very good. I have an iPhone 13 Pro Max comes in perfect and goes well protected, separated from the second compartment, in which cards and keys fit perfectly. Without being too chatty for the size of it. Good sujection and comfortable to wear. Shipping to Spain very fast, in 6 days I had it at home.
Very good quality, tough materials and robustness
excelente
Everything is convenient, my son liked it. waterproof cover, checked.
Excellent bag, trained in the gym with two phones, keeps well.
в общем норм. внутри всë как надо, с наружи немного агресивно выглядит. надпись на фасаде я бы убрал, но пока не знаю какой химией. брал для рюкзака. буду теперь химичиить что бы приделать. рекомендую больше по назначению, т. е. на руку. а так гуд. конечно.
The shoulder case for the smartphone was ordered on 11/xi.2021, delivered to the store "Pyaterochka" Himok 29/xi.2021, I.E. For 18 (eighteen) days. Took today-30/xi.2021 Standard for duration of delivery. I bought the size "L" for a smartphone with a screen diagonal of 5,7 inches. He climbed in, but without a rubber cover. With It (cover) is fastened worse. Bought in exchange for an old torn handbag. I hope that this model will last much longer! At the moment the purchase is satisfied, now you need to see how the thing will behave when using. Then I will write a complemented review!
מצויין best marble This second I buy first held three years and is still good Wanted to buy new because of cheap price It's really worth the money
The cover is excellent. Quality. everything works.
Product as described. Size exactly for 6.5 inch cells. Elastic belt that holds vey strong. Recommended!!.
The quality is good ordered the second is very convenient for work
Fast shipping thank you. Product finish may be different zipper also supremely soft four. Fold3 just entering four. Cheap price well bought. Lot par.
באיכות טובה חזק מדוייק ממליץ מאוד על הבוקר המשלוח מהיר מאוד
Size L for 6.5 inch. Very good quality and fast shipping
I didn't.
Perfect for a redmi note 8 pro Everything is nickel
Very good product ! Excellent for Xiaomi Note 9 Pro !!!
It came very quickly. Quality is good. On the hand it keeps perfectly not to tear. Quietly fits the document. Smartphone. Well, you can throw a map. Satisfied. Thank you!