SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of IronStarz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ironstarz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived 8 days in perfect condition. Super nice but less soft like the white ones . True to size.
Awesome, very pleasant to the body, the quality of fire, no defects, for such a price in general a gift, definitely advise
Really impressed with the good quality of the fabric and perfectly crafted❗❗❗✨ Firm fabric, soft to the touch, very elastic and shape a perfect figure❗❗❗ The design is printed and looks quality. I don't know if it resists washing in the washing machine. Quick dispatch and safe transport. I recommend and will buy again in other colors.
Excellent leggings, very beautiful coloring, dense fabric. Sit tight, tighten the figure. On the girth of the hips 100 cm, waist circumference 70 cm, height 164 cm, took the size m, came up perfectly.
Very comfortable and super rich fabric! 100% recommended!
My wife liked it. They sit perfectly. Got to yanao in three weeks.
It's very beautiful perfect fit on my body and the texture is very comfortable. I recommend it.
Beautiful, and it fits me very well, I love it, I have similar ones but they cost four times more, and this is of the same quality and almost make the same design, I will
Very good quality, thick fabric, not transparent. I love it
Second order. All perfect
Very good, gummy sensation when touching. Ass looks gorgeous with these.
If you find this tag on any other clothes- buy it! This is my second purchase of clothes with this tag and I never was disappointed in quality!!! Highly recommend! The only thing is, you have to size this leggings up- they run small. I am89-67-90 and usually buy Small size but had to go one size up bc it was literally cutting into my crack :) when I was squatting. I would recommend to turn them inside out and wash them in clothes’ bag to preserve the quality and colors. Lay flat dry or hang them to dry. Please follow for more: ig opulyalop
Best gym pants ever! Size is perfect for me (I bought size S), highly recommend the seer! Will be buying the white colour also :)
Pant leg beautiful, tight Real